In terms of the camera screen freezes and camera will not shut off issue, We have added more detailed product Description for the camera screen freezes. Please format The SD card before use The camera. How to format The memory card: Please press the “menu” Button, then use the “W/T “button to go to the right menu. (Press the“down”button)go down all the way on the menu, there is a “format “option, press the “button to choose”yes”.If you can’t use the camera to format, please put the memory card on the computer to format. In terms of the camera video playback does not work. No sound and green pixel at ED screen issue, We have added more detailed product Description for the camera video playback and sound. Please press the “menu” button, then choose the ‘’sounds“, finally use the “W/T” button to adjust the volume of sound. How to browse photos and videos: please press the “mode” Button continuously to go into “playback mode”. Press the “button to playback videos. Press the “upland “down “button to browse photos. In terms of the camera pictures and video quality is not what was described issue, We have added more detailed product Description for the camera pictures and video quality. Image sensor: CMOS image sensor, max 24.0 Mega Pixels. Image quality: superb: optimal image quality, good: good image quality. Image size: 24 MP(6000 x 4500), 20 MP(5120 x 3840), 16 MP(4608 x 3472), 12 MP(4000 x 3000).video resolution: 1920 x 1080(fully high definition), 1280 x 720(high definition), 640 x 480(medium definition). in terms of the camera record button doesn’t work anymore issue, We have added more detailed product Description for the camera record button. Please press the camera “menu” button, then use the OK button to reset all. Please press the “mode” Button Go into the “record video mode”.in the recording mode, press the recording button to start recording, and press the button again to stop.

Product Features

• Video camera: The camera can Support 24M resolution ratio of image and 1080P resolution ratio of video(15fps), the image Format is Jpeg, the video Format is AVI.3.0 inch 270 degree rotation TFT LCD screen, 16x digital zoom, dual LED white lights in front of the camera. The camera is small, lightweight carry to everywhere and simple to use. The camera is designed for amateurs, not for professional users）
• Camcorder camera: the camcorder has multi-function, it supports face detect, smile capture, internal microphone and speaker record sound videos）, date stamp set time and date）, take photos, record videos, playback modes, Auto power-off, USB 2.0 interface, TV output, multi-language, windows 7/10/2002/XP/Vista/machos operating system, Format memory car please Format The memory card through this camera when you first use the camera）, factory reset.
• Pause function: The camera has pause function, you can choose to pause the videos when you were recording camera videos. Then continue with the same File without having to start a new one file. It is easy for you to edit and upload your videos to the YouTube. You can use a USB cable connect to the computer to watch the photos and videos, also can use a AV cable connect to the TV to watch the photos and videos. It is very convenient and easy to operate.
• Portable camcorder: The camcorder support the SD memory card and MMC card, 4GB up to 32GB.(The SD card is not included in the package, need to purchase separately)the camcorder support the tripod connection and the hole is standard size. The tripod is not included in the package, need to purchase separately the camcorder support LED video light(supplement light, not included).The camcorder can’t support the external microphone.
• Recording While charging: the camera come with a rechargeable 3.7V 1250 mash Li-ion battery name is np-40）.if the battery full charged please charge the battery up to 8 hours The first time you use it）, It allows you to keep recording about 2 TO2.5hours normally. The camera can Support recording While charging, don’t worry no power to record long videos anytime. So sun camera provide one month refund or replacement, one year Warranty. Welcome to feel free to Contact our customer service team!